Enable real-time transcripts for agents

Publisher

Cisco

URL

https://help.webex.com/en-us/article/n9kuqlh/Enable-real-time-transcripts-for-agents

Published

2025-11-13

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• The November 2025 real-time transcripts article names the Control Hub menu AI Assistant under Desktop Experience while the September 2026 enablement article names it AI Features so administrators following older instructions may not find the label they expect. inferred in context
• The November 2025 real-time transcripts article states that the release supported English (en-US) only. in context
• The real-time transcripts article lists Flex 3.0 as a prerequisite alongside the A-FLEX-AI-ASST add-on. in context
• Real-time transcripts are displayed live on the Agent Desktop and are not stored. in context

Cite this source record

APA

WarmTransfer. (2025, November 13). Enable real-time transcripts for agents. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n9kuqlh-wxcc-real-time-transcripts

BibTeX

@misc{warmtransfer-cisco-help-n9kuqlh-wxcc-real-time-transcripts,
  title  = {Enable real-time transcripts for agents},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n9kuqlh-wxcc-real-time-transcripts},
  note   = {Cisco, accessed 2026-10-02}
}