The November 2025 real-time transcripts article names the Control Hub menu AI Assistant under Desktop Experience while the September 2026 enablement article names it AI Features so administrators following older instructions may not find the label they expect.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- control-hub
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2025-11 to 2026-09
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Enable real-time transcripts for agents — Cisco · tier 2 current vendor documentation · Configuration step 1 (Control Hub toggle path)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-menu-label-drift. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-menu-label-drift
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-troubleshooting-menu-label-drift,
title = {Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-menu-label-drift},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-menu-label-drift},
note = {Source note wxcc-ai-assistant-troubleshooting-menu-label-drift, checked 2026-10-02}
}