Because media streaming does not cover the consult leg, a consulted or transferred-to agent may not receive real-time transcripts for that leg even when transcription works for the first agent.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- media-streaming
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as printed 2025-09-16
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Enabling media streaming for specific queues — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Limitation note in the introduction
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-consult-leg-transcript-gap. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-consult-leg-transcript-gap
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-troubleshooting-consult-leg-transcript-gap,
title = {Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-consult-leg-transcript-gap},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-consult-leg-transcript-gap},
note = {Source note wxcc-ai-assistant-troubleshooting-consult-leg-transcript-gap, checked 2026-10-02}
}