Webex Contact Center administrator roles and privileges

Publisher

Cisco Systems (Webex Help Center)

URL

https://help.webex.com/en-us/article/n5jdj19/Webex-Contact-Center-administrator-roles-and-privileges

Published

2025-06-23

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Contact Center Service Administrator can administer all Webex Contact Center features and assign or remove licenses, but cannot add or remove users from the organization. The customer Full Administrator can. in context
• The Provisioning Administrator role exists only in partner organizations. It can administer Contact Center features but cannot manage users. in context
• In Control Hub the Supervisor role can reach only business hours (shifts, holidays and overrides). in context

Cite this source record

APA

WarmTransfer. (2025, June 23). Webex Contact Center administrator roles and privileges. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n5jdj19-wxcc-admin-roles

BibTeX

@misc{warmtransfer-cisco-help-n5jdj19-wxcc-admin-roles,
  title  = {Webex Contact Center administrator roles and privileges},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n5jdj19-wxcc-admin-roles},
  note   = {Cisco Systems (Webex Help Center), accessed 2026-09-30}
}