If a full administrator role is given to a user who holds a Webex Contact Center Standard licence, the administrative features of the Management Portal are not accessible to that user.
Checked 2026-10-02
If you assign a full administrator role to a user with a Webex Contact Center standard license, administrative features on the Management Portal aren't accessible to that user.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- roles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Webex Contact Center administrator roles and privileges — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Full Administrator role description, note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-full-admin-standard. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-full-admin-standard
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-full-admin-standard,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-full-admin-standard},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-full-admin-standard},
note = {Source note wxcc-user-provisioning-troubleshooting-full-admin-standard, checked 2026-10-02}
}