What's new for agents in Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/en-us/article/n3v7ldh

Published

2026-10-01

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• AI Assistant can suggest the most relevant wrap-up reason from the administrator-defined wrap-up code list, a capability the agent release notes date to 2026-05-28. in context
• The agent release notes date dropped call summaries and mid-call transfer summaries to an entry of 2025-02-11. in context
• The agent release notes date the introduction of real-time transcripts on the Agent Desktop to 2025-06-13. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). What's new for agents in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n3v7ldh-wxcc-whats-new-agents-b

BibTeX

@misc{warmtransfer-cisco-help-n3v7ldh-wxcc-whats-new-agents-b,
  title  = {What's new for agents in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n3v7ldh-wxcc-whats-new-agents-b},
  note   = {Cisco, accessed 2026-10-02}
}