AI Assistant can suggest the most relevant wrap-up reason from the administrator-defined wrap-up code list, a capability the agent release notes date to 2026-05-28.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- ai-summaries
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-05-28 onward
- Checked
- 2026-10-02
Sources
- What's new for agents in Webex Contact Center — Cisco · tier 2 current vendor documentation · Entry dated May 28, 2026 (Faster Wrap-up with AI-generated Reasons)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-auto-suggest-wrapup. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-auto-suggest-wrapup
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-troubleshooting-auto-suggest-wrapup,
title = {Troubleshooting Webex AI Assistant summaries and transcripts that do not appear: source note wxcc-ai-assistant-troubleshooting-auto-suggest-wrapup},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-troubleshooting-auto-suggest-wrapup},
note = {Source note wxcc-ai-assistant-troubleshooting-auto-suggest-wrapup, checked 2026-10-02}
}