Get started with Webex Calling Customer Assist for Agents

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/n15c125/Get-started-with-Webex-Calling-Customer-Assist-for-Agents

Published

2026-06-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Customer Assist agent set to Available receives queue calls, an agent set to Unavailable does not, and an agent in Wrapping Up is finishing post-call work and does not receive new calls. in context

Cite this source record

APA

WarmTransfer. (2026, June 30). Get started with Webex Calling Customer Assist for Agents. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n15c125-customer-assist-agents-b

BibTeX

@misc{warmtransfer-cisco-help-n15c125-customer-assist-agents-b,
  title  = {Get started with Webex Calling Customer Assist for Agents},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n15c125-customer-assist-agents-b},
  note   = {Cisco Webex Help Center, accessed 2026-09-30}
}