Source note · Setting up Webex Calling call queues and hunt groups
A Customer Assist agent set to Available receives queue calls, an agent set to Unavailable does not, and an agent in Wrapping Up is finishing post-call work and does not receive new calls.
Checked 2026-09-30
You will not receive calls from the call queues.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- agent states
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Get started with Webex Calling Customer Assist for Agents — Cisco Webex Help Center · tier 2 current vendor documentation · Agent states
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-ca-agent-states. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-ca-agent-states
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-setup-ca-agent-states,
title = {Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-ca-agent-states},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-ca-agent-states},
note = {Source note webex-calling-call-queue-setup-ca-agent-states, checked 2026-09-30}
}