Manage teams

Publisher

Cisco Webex

URL

https://help.webex.com/en-us/article/mqf72s/Manage-teams

Published

2025-08-20

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• A team can optionally carry a skill profile, a multimedia profile and a desktop layout; multimedia profiles cannot be assigned to capacity-based teams and desktop layouts apply to agent-based teams only. in context
• Teams are created under Services > Contact Center > User Management > Teams as either Agent Based (specific agents assigned) or Capacity Based (no specific agents, for voice mailboxes or agent groups Webex Contact Center does not manage). in context
• A team's parent site is chosen when the team is created and cannot be edited later. in context
• When skill profiles are enabled at team level, an agent added to a team is assigned the team's skill profile. in context
• A team is either agent-based, with specific agents assigned, or capacity-based, with no agents assigned and intended for voice mailboxes or agent groups Webex Contact Center does not manage. in context

Cite this source record

APA

WarmTransfer. (2025, August 20). Manage teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-mqf72s-wxcc-manage-teams-c

BibTeX

@misc{warmtransfer-cisco-help-mqf72s-wxcc-manage-teams-c,
  title  = {Manage teams},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-mqf72s-wxcc-manage-teams-c},
  note   = {Cisco Webex, accessed 2026-09-30}
}