Source note · Setting up Webex Contact Center entry points and queues
A team is either agent-based, with specific agents assigned, or capacity-based, with no agents assigned and intended for voice mailboxes or agent groups Webex Contact Center does not manage.
Checked 2026-09-30
Use capacity-based teams for voice mailboxes or agent groups that Webex Contact Center doesn't manage.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage teams — Cisco Webex · tier 2 current vendor documentation · Create a team, Team type
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-team-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-team-types
BibTeX
@misc{warmtransfer-claim-wxcc-entry-point-queue-setup-team-types,
title = {Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-team-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-team-types},
note = {Source note wxcc-entry-point-queue-setup-team-types, checked 2026-09-30}
}