Source note · Onboarding agents in Webex Contact Center
Teams are created under Services > Contact Center > User Management > Teams as either Agent Based (specific agents assigned) or Capacity Based (no specific agents, for voice mailboxes or agent groups Webex Contact Center does not manage).
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage teams — Cisco Webex · tier 2 current vendor documentation · Create a team procedure, Team Type field
Cite this note
APA
WarmTransfer. (2026, September 30). Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-team-path-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-team-path-types
BibTeX
@misc{warmtransfer-claim-wxcc-agent-onboarding-setup-team-path-types,
title = {Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-team-path-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-team-path-types},
note = {Source note wxcc-agent-onboarding-setup-team-path-types, checked 2026-09-30}
}