Manage your calls in Agent Desktop

Publisher

Cisco

URL

https://help.webex.com/en-us/article/mmcf7p

Published

2026-08-20

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Agents signed in with Dial Number or Extension answer incoming contact center calls on their physical phone and use its mute and keypad. in context
• A dial number entered for consult or transfer in Agent Desktop can contain 3 to 18 digits plus the special characters +, #, * and :. in context
• From Agent Desktop, a voice call can be consulted or transferred to an agent, a queue, a dial number, an entry point or an organization expert. in context
• The Agent Desktop incoming voice call popover shows between three and six variables chosen by the administrator in Flow Designer, excluding secure variables. in context
• Cisco instructs agents to start hold, resume, consult and transfer from Agent Desktop rather than from a hardphone or softphone. in context

Cite this source record

APA

WarmTransfer. (2026, August 20). Manage your calls in Agent Desktop. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-mmcf7p-wxcc-agent-desktop-calls-c

BibTeX

@misc{warmtransfer-cisco-help-mmcf7p-wxcc-agent-desktop-calls-c,
  title  = {Manage your calls in Agent Desktop},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-mmcf7p-wxcc-agent-desktop-calls-c},
  note   = {Cisco, accessed 2026-10-01}
}