Cisco instructs agents to start hold, resume, consult and transfer from Agent Desktop rather than from a hardphone or softphone.
Checked 2026-10-01
initiate the transfer from Agent Desktop rather than using a phone device (hardphone or softphone)
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- consult and transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage your calls in Agent Desktop — Cisco · tier 2 current vendor documentation · Hold, consult and transfer sections (notes)
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-use-desktop-controls. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-use-desktop-controls
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-use-desktop-controls,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-use-desktop-controls},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-use-desktop-controls},
note = {Source note wxcc-cucm-agent-station-setup-use-desktop-controls, checked 2026-10-01}
}