Single Sign-On Integration in Control Hub

Publisher

Cisco Webex

URL

https://help.webex.com/en-us/article/lfu88u/Single-Sign-On-Integration-in-Control-Hub

Published

2026-09-09

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• For Control Hub SSO, identity providers must conform to the SAML 2.0 specification, and Webex acts as the service provider. in context
• An agent whose IdP uid value matches none of the email addresses on the licensed Control Hub user cannot be resolved to that contact center user, so fixing the mapping or the user's email is the remedy rather than any Contact Center setting. inferred in context
• With Control Hub SSO the identity provider may map any attribute to uid, but it must match one of the user's Webex email addresses at sign-in, and Webex supports up to 5 email addresses per user for this mapping. in context

Cite this source record

APA

WarmTransfer. (2026, September 9). Single Sign-On Integration in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-lfu88u-sso-integration-control-hub

BibTeX

@misc{warmtransfer-cisco-help-lfu88u-sso-integration-control-hub,
  title  = {Single Sign-On Integration in Control Hub},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-lfu88u-sso-integration-control-hub},
  note   = {Cisco Webex, accessed 2026-09-24}
}