An agent whose IdP uid value matches none of the email addresses on the licensed Control Hub user cannot be resolved to that contact center user, so fixing the mapping or the user's email is the remedy rather than any Contact Center setting.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Control Hub
- Subsystem
- single sign-on
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Single Sign-On Integration in Control Hub — Cisco Webex · tier 2 current vendor documentation · uid attribute mapping passage; read with nzk6tpp note that name and email are edited in Control Hub
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-sso-mismatch-infer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-sso-mismatch-infer
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-sso-mismatch-infer,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-sso-mismatch-infer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-sso-mismatch-infer},
note = {Source note wxcc-user-provisioning-troubleshooting-sso-mismatch-infer, checked 2026-10-02}
}