With Control Hub SSO the identity provider may map any attribute to uid, but it must match one of the user's Webex email addresses at sign-in, and Webex supports up to 5 email addresses per user for this mapping.
Checked 2026-10-02
The IdP needs to match one of the user's email addresses to the uid when signing in.
- Vendor
- Cisco
- Product
- Webex Control Hub
- Subsystem
- single sign-on
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Single Sign-On Integration in Control Hub — Cisco Webex · tier 2 current vendor documentation · uid attribute mapping passage
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-sso-uid-email-match. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-sso-uid-email-match
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-sso-uid-email-match,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-sso-uid-email-match},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-sso-uid-email-match},
note = {Source note wxcc-user-provisioning-troubleshooting-sso-uid-email-match, checked 2026-10-02}
}