Create and manage line key templates

Publisher

Cisco (Webex Help Center)

URL

https://help.webex.com/en-us/article/g19k2r/Create-and-manage-line-key-templates

Published

2025-02-25

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A line key template is applied from the View Templates list by clicking its apply icon, selecting locations, optionally narrowing the devices by tags or advisories, reviewing the device preview and clicking Apply Custom Layout. in context
• A line key template is created in Control Hub under Services > Calling > Service Settings by scrolling to Devices, clicking View Templates, clicking Create custom template, entering a unique name, selecting the device model, filling in the line key assignments (an index number for shared lines; a label and destination for speed dials), clicking Next and then Submit. in context
• The default line key template cannot be viewed or deleted; it can only be applied, which resets devices to the default layout. in context
• Line key templates are created and managed in Control Hub and are used to bulk-assign phone layouts; each template is specific to one device model. in context
• A line key template offers six key types: primary line, shared line/virtual line, monitor (user and call park monitoring), speed dial, open (automatically takes the configuration of a monitor button) and closed (not usable, reserved for future features). in context
• Bulk application of line key templates is not available for Key Expansion Modules. in context
• Users cannot configure their device's line key assignments themselves. in context

Cite this source record

APA

WarmTransfer. (2025, February 25). Create and manage line key templates. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-g19k2r-line-key-templates

BibTeX

@misc{warmtransfer-cisco-help-g19k2r-line-key-templates,
  title  = {Create and manage line key templates},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-g19k2r-line-key-templates},
  note   = {Cisco (Webex Help Center), accessed 2026-09-30}
}