Set up business hours for Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/en-us/article/dqekw4

Published

2026-05-20

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• Webex Contact Center business hours are built from working hours (shifts), holiday lists and overrides, under Customer Experience > Business Hours in Control Hub. in context
• In a flow, the business hours activity can be configured to play a message during off hours telling customers when agents will next be available. in context

Cite this source record

APA

WarmTransfer. (2026, May 20). Set up business hours for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-dqekw4-wxcc-business-hours-c

BibTeX

@misc{warmtransfer-cisco-help-dqekw4-wxcc-business-hours-c,
  title  = {Set up business hours for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-dqekw4-wxcc-business-hours-c},
  note   = {Cisco, accessed 2026-10-01}
}