In a flow, the business hours activity can be configured to play a message during off hours telling customers when agents will next be available.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- business hours
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Set up business hours for Webex Contact Center — Cisco · tier 2 current vendor documentation · Introduction, use in flows
Cite this note
APA
WarmTransfer. (2026, October 1). Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-wxcc-bh-off-hours-msg. WarmTransfer. https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-wxcc-bh-off-hours-msg
BibTeX
@misc{warmtransfer-claim-avaya-aacc-to-webex-contact-center-wxcc-bh-off-hours-msg,
title = {Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-wxcc-bh-off-hours-msg},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-wxcc-bh-off-hours-msg},
note = {Source note avaya-aacc-to-webex-contact-center-wxcc-bh-off-hours-msg, checked 2026-10-01}
}