Webex Contact Center business hours

Publisher

Cisco

URL

https://help.webex.com/en-us/article/dqekw4/Webex-Contact-Center-business-hours

Published

2026-05-20

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Business hours are created under Services > Contact Center > Customer Experience > Business Hours with a name, time zone, one or more shifts, and optional holiday list and overrides. in context
• Business hours, holiday lists and overrides take effect at run time through Flow Designer routing logic. in context
• A business hours entry may hold multiple shifts per day provided their times do not overlap. in context

Cite this source record

APA

WarmTransfer. (2026, May 20). Webex Contact Center business hours. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-dqekw4-wxcc-business-hours-b

BibTeX

@misc{warmtransfer-cisco-help-dqekw4-wxcc-business-hours-b,
  title  = {Webex Contact Center business hours},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-dqekw4-wxcc-business-hours-b},
  note   = {Cisco, accessed 2026-09-30}
}