Manage synchronized Entra ID users

Publisher

Cisco Webex

URL

https://help.webex.com/en-us/article/d3p9vfb/Manage-synchronized-Entra-ID-users

Published

2026-07-30

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A synchronized user who is blocked from signing in to Entra ID, or removed from the Webex app assignment, is marked Inactive in Webex rather than deleted. in context
• When a synchronized user is deleted in Entra ID (moved to the recycle bin), Webex renames the user and marks the user Inactive. in context
• A user permanently deleted from Entra ID after the 30-day recycle-bin period is removed from the Webex organization. in context
• When a synchronized user is deleted in Entra ID, Webex renames the user and marks them Inactive; restoring the user from the Entra recycle bin reactivates them and restores the original username. in context
• When a synchronized user is permanently deleted in Entra ID, Webex deletes the user from the organization. in context
• Unassigning a synchronized user from the Webex app in Entra ID, or blocking their sign-in, causes Webex to mark the user Inactive. in context
• If the username is not mapped to the users' email address, Entra ID provisions them into Control Hub as new users instead of matching existing users, so Cisco advises against changing default mappings. in context

Cite this source record

APA

WarmTransfer. (2026, July 30). Manage synchronized Entra ID users. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-d3p9vfb-manage-synced-entra-users

BibTeX

@misc{warmtransfer-cisco-help-d3p9vfb-manage-synced-entra-users,
  title  = {Manage synchronized Entra ID users},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-d3p9vfb-manage-synced-entra-users},
  note   = {Cisco Webex, accessed 2026-09-24}
}