If the username is not mapped to the users' email address, Entra ID provisions them into Control Hub as new users instead of matching existing users, so Cisco advises against changing default mappings.
Checked 2026-09-30
users are provisioned into Control Hub as new users instead of matching existing users
- Vendor
- Cisco
- Product
- Webex Control Hub with Entra ID synchronization
- Subsystem
- attribute-mapping
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage synchronized Entra ID users — Cisco Webex · tier 2 current vendor documentation · Attribute mappings warning
Cite this note
APA
WarmTransfer. (2026, September 30). Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-entra-upn-duplicates. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-entra-upn-duplicates
BibTeX
@misc{warmtransfer-claim-webex-directory-sync-setup-entra-upn-duplicates,
title = {Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-entra-upn-duplicates},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-entra-upn-duplicates},
note = {Source note webex-directory-sync-setup-entra-upn-duplicates, checked 2026-09-30}
}