When a synchronized user is deleted in Entra ID, Webex renames the user and marks them Inactive; restoring the user from the Entra recycle bin reactivates them and restores the original username.
Checked 2026-09-30
Webex renames the user and marks the user as Inactive
- Vendor
- Cisco
- Product
- Webex Control Hub with Entra ID synchronization
- Subsystem
- deprovisioning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage synchronized Entra ID users — Cisco Webex · tier 2 current vendor documentation · Entra ID actions and Webex results table - Delete user / Restore
Cite this note
APA
WarmTransfer. (2026, September 30). Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-entra-delete-inactive. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-entra-delete-inactive
BibTeX
@misc{warmtransfer-claim-webex-directory-sync-setup-entra-delete-inactive,
title = {Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-entra-delete-inactive},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-entra-delete-inactive},
note = {Source note webex-directory-sync-setup-entra-delete-inactive, checked 2026-09-30}
}