Integrate Webex Contact Center with Microsoft Dynamics 365

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/aw26j2/Integrate-Webex-Contact-Center-with-Microsoft-Dynamics-365

Published

2026-08-19

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the legacy Version 1 Dynamics connector, phone call activity creation is controlled by the createActivityRecordForInboundCall and createActivityRecordForOutboundCall flags, each true or false. in context
• For the legacy Version 1 Dynamics connector, Cisco warns that a desktop layout not updated to the latest widget version is no longer supported and may stop working correctly. in context
• For the legacy Version 1 connectors, the minimum supported softphone interface size is 500px, and lower values may cause display or functionality issues. in context
• Cisco's legacy Version 1 article instructs installing Dynamics 365 Channel Integration Framework from Microsoft AppSource before installing the Webex application, which conflicts with Microsoft's statement that Marketplace installation of CIF is no longer supported. disputed in context

Cite this source record

APA

WarmTransfer. (2026, August 19). Integrate Webex Contact Center with Microsoft Dynamics 365. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-aw26j2-wxcc-dynamics-365

BibTeX

@misc{warmtransfer-cisco-help-aw26j2-wxcc-dynamics-365,
  title  = {Integrate Webex Contact Center with Microsoft Dynamics 365},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-aw26j2-wxcc-dynamics-365},
  note   = {Cisco Webex Help Center, accessed 2026-09-30}
}