Cisco's legacy Version 1 article instructs installing Dynamics 365 Channel Integration Framework from Microsoft AppSource before installing the Webex application, which conflicts with Microsoft's statement that Marketplace installation of CIF is no longer supported.
disputed · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center for Microsoft Dynamics 365 (legacy Version 1)
- Subsystem
- installation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- legacy connector as of 2026-09-30
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Microsoft Dynamics 365 — Cisco Webex Help Center · tier 2 current vendor documentation · Integrate section, AppSource installation order
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-cisco-cif-appsource. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-cisco-cif-appsource
BibTeX
@misc{warmtransfer-claim-wxcc-dynamics-365-setup-cisco-cif-appsource,
title = {Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-cisco-cif-appsource},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-cisco-cif-appsource},
note = {Source note wxcc-dynamics-365-setup-cisco-cif-appsource, checked 2026-09-30}
}