Manage skill profile in Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/arzaac/Manage-skill-profile-in-Webex-Contact-Center

Published

2026-06-25

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Unified CCX skill corresponds to a Webex Contact Center skill definition, and the agent-level competency assignment corresponds to a skill profile entry rather than to a direct agent attribute. inferred in context
• A Webex Contact Center skill profile is a set of skills, each with an assigned value, that is assigned to an agent-based team or to an individual agent. in context
• The skill profile administration article directs administrators to the Submit an Export Job procedure in the Bulk Operations article to bulk download configured skill profiles. in context
• A skill profile is a set of skills with assigned values. It can be assigned to an agent-based team or to an individual agent. in context
• A skill profile is a named set of skills, each with an assigned value, that is assigned either to an agent-based team or to an individual agent. in context

Cite this source record

APA

WarmTransfer. (2026, June 25). Manage skill profile in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-arzaac-wxcc-skill-profile

BibTeX

@misc{warmtransfer-cisco-help-arzaac-wxcc-skill-profile,
  title  = {Manage skill profile in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-arzaac-wxcc-skill-profile},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-04}
}