Claim record · Webex Contact Center queues teams and routing strategies
A skill profile is a named set of skills, each with an assigned value, that is assigned either to an agent-based team or to an individual agent.
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Manage skill profile in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage skill profile > Overview
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: claim wxcc-rt-skill-profile-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-skill-profile-definition
BibTeX
@misc{warmtransfer-claim-wxcc-rt-skill-profile-definition,
title = {Webex Contact Center queues teams and routing strategies: claim wxcc-rt-skill-profile-definition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-skill-profile-definition},
note = {Claim wxcc-rt-skill-profile-definition, verified 2026-09-04}
}