Data Security, Privacy, and Residency in Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/en-us/article/9qrsly

Published

2026-09-10

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• AI Assistant in Webex Contact Center uses Azure OpenAI, processed in N. Virginia and N. California for the US, London for the UK, Frankfurt for the EU and Mumbai for India. in context
• For Canada, Japan, Australia and Singapore tenants, AI Assistant Azure OpenAI processing is marked Global, meaning requests can end up in any data center globally. in context
• Cisco states that customer data, including prompts and audio, is never used to train, retrain or improve foundation models owned by its sub-processors. in context
• The retention table lists real-time audio and transcript at 0 days, purged immediately after the session ends. in context

Cite this source record

APA

WarmTransfer. (2026, September 10). Data Security, Privacy, and Residency in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-9qrsly-wxcc-data-security-privacy-residency-b

BibTeX

@misc{warmtransfer-cisco-help-9qrsly-wxcc-data-security-privacy-residency-b,
  title  = {Data Security, Privacy, and Residency in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-9qrsly-wxcc-data-security-privacy-residency-b},
  note   = {Cisco, accessed 2026-10-01}
}