Cisco states that customer data, including prompts and audio, is never used to train, retrain or improve foundation models owned by its sub-processors.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Data handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Data Security, Privacy, and Residency in Webex Contact Center — Cisco · tier 2 current vendor documentation · AI data handling section
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-data-no-foundation-training. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-data-no-foundation-training
BibTeX
@misc{warmtransfer-claim-wxcc-ai-assistant-setup-data-no-foundation-training,
title = {Setting up Webex AI Assistant for Webex Contact Center agents: source note wxcc-ai-assistant-setup-data-no-foundation-training},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ai-assistant-setup-data-no-foundation-training},
note = {Source note wxcc-ai-assistant-setup-data-no-foundation-training, checked 2026-10-01}
}