Webex Calling Customer Assist

Publisher

Cisco Systems, Inc.

URL

https://help.webex.com/en-us/article/72sb3r

Published

2026-09-15

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation; use governed by Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Webex Calling Customer Assist is an elevated Webex Calling Call Queue rather than a separate contact centre: an existing Call Queue is upgraded to Customer Assist while maintaining the existing settings, and agents and supervisors work from the Webex App. in context
• In its current phase Webex Calling Customer Assist supports only bulk and Control Hub provisioning with no public APIs, a Call Queue cannot be downgraded after upgrade, and workspaces and virtual lines cannot be assigned to Customer Assist queues. in context
• Cisco recommends Webex Contact Center for customers who require sophisticated customer engagement capabilities such as omnichannel routing or large-scale high call volume deployments, positioning it above Customer Assist. in context
• The Webex Calling Customer Assist license includes a Webex Calling professional license and is ordered through Flex Plan 3.0 or a service provider in Cisco Commerce Workspace. in context

Cite this source record

APA

WarmTransfer. (2026, September 15). Webex Calling Customer Assist. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-72sb3r-webex-calling-customer-assist-b

BibTeX

@misc{warmtransfer-cisco-help-72sb3r-webex-calling-customer-assist-b,
  title  = {Webex Calling Customer Assist},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-72sb3r-webex-calling-customer-assist-b},
  note   = {Cisco Systems, Inc., accessed 2026-09-16}
}