Source note · Webex Calling with Webex Contact Center
Webex Calling Customer Assist is an elevated Webex Calling Call Queue rather than a separate contact centre: an existing Call Queue is upgraded to Customer Assist while maintaining the existing settings, and agents and supervisors work from the Webex App.
Checked 2026-09-16
elevate your Webex Calling Call Queue to Customer Assist while maintaining the existing settings
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- product positioning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-16
- Checked
- 2026-09-16
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. · tier 2 current vendor documentation · article introduction
Cite this note
APA
WarmTransfer. (2026, September 16). Webex Calling with Webex Contact Center: source note webex-calling-with-webex-contact-center-customer-assist-is-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-webex-contact-center-customer-assist-is-queue
BibTeX
@misc{warmtransfer-claim-webex-calling-with-webex-contact-center-customer-assist-is-queue,
title = {Webex Calling with Webex Contact Center: source note webex-calling-with-webex-contact-center-customer-assist-is-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-with-webex-contact-center-customer-assist-is-queue},
note = {Source note webex-calling-with-webex-contact-center-customer-assist-is-queue, checked 2026-09-16}
}