Skill definitions

Publisher

Cisco

URL

https://help.webex.com/en-us/article/6rzxls/Skill-definitions

Published

2026-06-25

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• Avaya skill levels (1 highest to 16 lowest) and Webex Contact Center proficiency values (0 through 10) differ in range, and Avaya's runs best-first, so skill levels need an explicit translation table rather than copying the numbers across. inferred in context
• A Webex Contact Center proficiency skill takes a value from 0 through 10 representing an agent's level of expertise. in context
• Webex Contact Center skills are assigned to calls and to skill profiles, and skill profiles are assigned to teams or to individual agents. in context
• Webex Contact Center skill definitions have four types: proficiency, boolean, text (up to 40 characters) and enum (named values of up to 20 characters). in context

Cite this source record

APA

WarmTransfer. (2026, June 25). Skill definitions. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-6rzxls-wxcc-skill-definitions-e

BibTeX

@misc{warmtransfer-cisco-help-6rzxls-wxcc-skill-definitions-e,
  title  = {Skill definitions},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-6rzxls-wxcc-skill-definitions-e},
  note   = {Cisco, accessed 2026-10-01}
}