Avaya skill levels (1 highest to 16 lowest) and Webex Contact Center proficiency values (0 through 10) differ in range, and Avaya's runs best-first, so skill levels need an explicit translation table rather than copying the numbers across.
inferred · Checked 2026-10-01
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- skills
- Deployment
- on-premises, multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Skill definitions — Cisco · tier 2 current vendor documentation · Skill types, Proficiency; compared with Avaya glossary 'Skill level'
Cite this note
APA
WarmTransfer. (2026, October 1). Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-skill-scale-mismatch. WarmTransfer. https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-skill-scale-mismatch
BibTeX
@misc{warmtransfer-claim-avaya-aacc-to-webex-contact-center-skill-scale-mismatch,
title = {Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-skill-scale-mismatch},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-skill-scale-mismatch},
note = {Source note avaya-aacc-to-webex-contact-center-skill-scale-mismatch, checked 2026-10-01}
}