Manage skill definitions (Webex Contact Center)

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/6rzxls

Published

2026-06-25

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Webex Contact Center, skill definitions are assigned to skill profiles, and skill profiles are assigned to teams or individual agents. in context
• Webex Contact Center skill definitions are one of four types: boolean, enum, proficiency (0 through 10) or text (up to 40 characters). in context
• Skill definitions are created under Services > Contact Center > User Management > Skill Management by clicking Create a skill. in context
• Skill definitions come in four types: Boolean, Enum, Proficiency (a value from 0 through 10) and Text (up to 40 characters). in context

Cite this source record

APA

WarmTransfer. (2026, June 25). Manage skill definitions (Webex Contact Center). WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-6rzxls-wxcc-skill-definitions-c

BibTeX

@misc{warmtransfer-cisco-help-6rzxls-wxcc-skill-definitions-c,
  title  = {Manage skill definitions (Webex Contact Center)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-6rzxls-wxcc-skill-definitions-c},
  note   = {Cisco Systems, accessed 2026-09-25}
}