Schedule call monitoring

Publisher

Cisco

URL

https://help.webex.com/en-us/article/5k9gxcb/

Published

2026-07-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• When an eligible call occurs during a scheduled period the supervisor receives a monitoring call to answer, and where several supervisors' schedules match the same call there is no guaranteed priority order. in context
• A listening schedule can cover up to 250 queues, 100 teams and 500 agents, a tenant can have up to 2,000 listening schedules, and two schedules cannot share the same queue team and agent. in context
• Scheduling call monitoring requires the supervisor's user profile to have Call Listening set to Edit and the Schedule listening checkbox enabled, and the supervisor must be signed in with valid supervisor credentials. in context

Cite this source record

APA

WarmTransfer. (2026, July 30). Schedule call monitoring. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-5k9gxcb-wxcc-schedule-call-monitoring-b

BibTeX

@misc{warmtransfer-cisco-help-5k9gxcb-wxcc-schedule-call-monitoring-b,
  title  = {Schedule call monitoring},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-5k9gxcb-wxcc-schedule-call-monitoring-b},
  note   = {Cisco, accessed 2026-09-30}
}