Source note · Setting up supervisors in Webex Contact Center
Scheduling call monitoring requires the supervisor's user profile to have Call Listening set to Edit and the Schedule listening checkbox enabled, and the supervisor must be signed in with valid supervisor credentials.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-monitoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Schedule call monitoring — Cisco · tier 2 current vendor documentation · Before you begin
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-schedule-prereqs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-schedule-prereqs
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-setup-schedule-prereqs,
title = {Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-schedule-prereqs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-schedule-prereqs},
note = {Source note wxcc-supervisor-setup-schedule-prereqs, checked 2026-09-30}
}