Source note · Setting up supervisors in Webex Contact Center
When an eligible call occurs during a scheduled period the supervisor receives a monitoring call to answer, and where several supervisors' schedules match the same call there is no guaranteed priority order.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-monitoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Schedule call monitoring — Cisco · tier 2 current vendor documentation · How scheduled monitoring works
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-schedule-delivery. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-schedule-delivery
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-setup-schedule-delivery,
title = {Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-schedule-delivery},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-schedule-delivery},
note = {Source note wxcc-supervisor-setup-schedule-delivery, checked 2026-09-30}
}