Ways to Add Users for Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/en-us/article/52ulis/Ways-to-Add-Users-for-Cisco-Webex-Contact-Center

Published

2024-09-08

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A CSV upload can add up to 1000 users to the organization for contact center access. in context
• In the Control Hub user CSV, a Standard Agent licence is set with the column Webex Contact Center Standard set to TRUE, and a Premium Agent licence with the column Webex Contact Center Premium set to TRUE. in context
• When adding a user for Webex Contact Center, the administrator chooses one contact center licence type: Standard Agent, Premium Agent, or Premium Agent - Supervisor Role. in context
• Up to 25 users can be added manually at a time for contact center access. in context
• A user holds a single contact center licence; the same user cannot hold both Standard Agent and Premium Agent licences at once. in context
• After a CSV licence import or a licence change on an existing user, Cisco instructs administrators to synchronize users to Webex Contact Center, via Services > Contact Center > Settings > General > Synchronize Users. in context

Cite this source record

APA

WarmTransfer. (2024, September 8). Ways to Add Users for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-52ulis-wxcc-ways-to-add-users

BibTeX

@misc{warmtransfer-cisco-help-52ulis-wxcc-ways-to-add-users,
  title  = {Ways to Add Users for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-52ulis-wxcc-ways-to-add-users},
  note   = {Cisco, accessed 2026-09-30}
}