Manage Quick Replies

Publisher

Cisco

URL

https://help.webex.com/en-us/article/20f9ez/Manage-Quick-Replies

Published

2026-05-06

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Manage Quick Replies article says that before adding a WhatsApp registered template you must have already created the WhatsApp message and had it approved by WhatsApp. in context
• A WhatsApp registered template quick reply uses Response type 'WhatsApp registered Message' and asks for a business account ID, a language, a WhatsApp category, an optional header, the message, an optional footer of at most 60 characters, and sample values for variables. in context
• Quick replies, including WhatsApp registered templates, are managed in Control Hub under Services > Contact Center > Desktop Experience > Quick replies. in context

Cite this source record

APA

WarmTransfer. (2026, May 6). Manage Quick Replies. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-20f9ez-wxcc-manage-quick-replies

BibTeX

@misc{warmtransfer-cisco-help-20f9ez-wxcc-manage-quick-replies,
  title  = {Manage Quick Replies},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-20f9ez-wxcc-manage-quick-replies},
  note   = {Cisco, accessed 2026-10-02}
}