Source note · Setting up WhatsApp as a Webex Contact Center channel
The Manage Quick Replies article says that before adding a WhatsApp registered template you must have already created the WhatsApp message and had it approved by WhatsApp.
Checked 2026-10-02
Ensure that you've already created the WhatsApp message and have it approved by WhatsApp
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Quick replies
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage Quick Replies — Cisco · tier 2 current vendor documentation · Add a WhatsApp registered template, before you begin
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-qr-prereq-approved-message. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-qr-prereq-approved-message
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-qr-prereq-approved-message,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-qr-prereq-approved-message},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-qr-prereq-approved-message},
note = {Source note wxcc-whatsapp-channel-setup-qr-prereq-approved-message, checked 2026-10-02}
}