Deployment guide for Webex App for Virtual Desktop Infrastructure (VDI)

Publisher

Cisco

URL

https://help.webex.com/en-us/article/19qt9v/Deployment-guide-for-Webex-App-for-Virtual-Desktop-Infrastructure-(VDI)

Published

2026-08-28

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• For Webex App VDI on Citrix with a virtual channel allow list policy, the Webex virtual channel CSCOTM must be added with the process path C:\Program Files\Cisco Spark\dependencies\teamshvdagent.exe. in context
• Webex App VDI fallback mode gives short-term support for basic audio and video calls when the virtual channel cannot be established, at lower call quality and without the full feature set. in context
• Cisco says that without VDI optimization, Webex App calling, meetings and video on a hosted virtual desktop are not supported, because media would hairpin through the data center. in context
• In Webex App VDI, a correctly installed and working thin-client plugin makes the app's Health Check show a connected status for the Virtual Channel. in context
• On Linux thin clients, the Webex Meetings VDI plugin must be installed alongside the Webex App VDI plugin; Windows and macOS use a bundled installer. in context
• New Webex App VDI versions are released every two months and stay backward compatible with earlier thin-client VDI plugins. in context
• Cisco documents a 'VDIFallbackNoMRA' registry key on the hosted virtual desktop that lets users stay in VDI optimized mode (a fallback-mode control). in context
• For Teams, Webex App, Zoom and Amazon Connect, the vendor fallback or unoptimized mode puts media processing back on the virtual desktop (the hairpin), so 'optimized but degraded' and 'fallback' need different evidence: the vendor's own status indicator, not call quality alone. inferred in context

Cite this source record

APA

WarmTransfer. (2026, August 28). Deployment guide for Webex App for Virtual Desktop Infrastructure (VDI). WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-19qt9v-webex-app-vdi-deployment

BibTeX

@misc{warmtransfer-cisco-help-19qt9v-webex-app-vdi-deployment,
  title  = {Deployment guide for Webex App for Virtual Desktop Infrastructure (VDI)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-19qt9v-webex-app-vdi-deployment},
  note   = {Cisco, accessed 2026-10-02}
}