For Webex App VDI on Citrix with a virtual channel allow list policy, the Webex virtual channel CSCOTM must be added with the process path C:\Program Files\Cisco Spark\dependencies\teamshvdagent.exe.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex App
- Subsystem
- Webex App VDI Citrix virtual channel
- Deployment
- vdi
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Deployment guide for Webex App for Virtual Desktop Infrastructure (VDI) — Cisco · tier 2 current vendor documentation · Section 'Hosted virtual desktop'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-webex-citrix-cscotm. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-webex-citrix-cscotm
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-webex-citrix-cscotm,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-webex-citrix-cscotm},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-webex-citrix-cscotm},
note = {Source note vdi-softphone-troubleshooting-webex-citrix-cscotm, checked 2026-10-02}
}