For Teams, Webex App, Zoom and Amazon Connect, the vendor fallback or unoptimized mode puts media processing back on the virtual desktop (the hairpin), so 'optimized but degraded' and 'fallback' need different evidence: the vendor's own status indicator, not call quality alone.
inferred · Checked 2026-10-02
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- VDI media optimization fallback
- Deployment
- vdi
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Deployment guide for Webex App for Virtual Desktop Infrastructure (VDI) — Cisco · tier 2 current vendor documentation · Section 'Webex App for VDI overview' (hairpin), combined with the fallback descriptions in the corroborating sources
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-xvendor-fallback-hairpin. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-xvendor-fallback-hairpin
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-xvendor-fallback-hairpin,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-xvendor-fallback-hairpin},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-xvendor-fallback-hairpin},
note = {Source note vdi-softphone-troubleshooting-xvendor-fallback-hairpin, checked 2026-10-02}
}