Cisco Finesse Administration Guide, Release 12.6(2) - Cisco Finesse Failover Mechanisms

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1262/admin/guide/cfin_b_1262_cisco-finesse-administration-guide/cfin_m_1261-cisco-finesse-failover-mechanisms.html

Published

2023-04-28

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• If the primary AWDB is unreachable, Finesse tries the secondary AWDB and repeats this for every API request until it connects. in context
• Finesse can take up to 120 seconds to detect that an agent has closed the browser. in context
• An administrator can move active Finesse nodes into maintenance mode with utils finesse maintenance initiate, and desktops reload in about 5 to 15 seconds per agent. in context

Cite this source record

APA

WarmTransfer. (2023, April 28). Cisco Finesse Administration Guide, Release 12.6(2) - Cisco Finesse Failover Mechanisms. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-finesse-1262-admin-failover

BibTeX

@misc{warmtransfer-cisco-finesse-1262-admin-failover,
  title  = {Cisco Finesse Administration Guide, Release 12.6(2) - Cisco Finesse Failover Mechanisms},
  author = {{WarmTransfer}},
  year   = {2023},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-finesse-1262-admin-failover},
  note   = {Cisco Systems, accessed 2026-10-02}
}