Finesse can take up to 120 seconds to detect that an agent has closed the browser.

Checked 2026-10-02

Finesse takes up to 120 seconds to detect when an agent closes the browser
Vendor
Cisco
Product
Cisco Finesse
Subsystem
desktop failover
Deployment
on-premises
Region
not restricted
Release range
12.6(2)
Checked
2026-10-02

Sources

Cite this note

APA

WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-browser-close-120s. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-browser-close-120s

BibTeX

@misc{warmtransfer-claim-finesse-login-troubleshooting-browser-close-120s,
  title  = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-browser-close-120s},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-browser-close-120s},
  note   = {Source note finesse-login-troubleshooting-browser-close-120s, checked 2026-10-02}
}

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