Source note · Troubleshooting Cisco Finesse agent sign-in
If the primary AWDB is unreachable, Finesse tries the secondary AWDB and repeats this for every API request until it connects.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- AWDB failover
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(2); Unified CCE
- Checked
- 2026-10-02
Sources
- Cisco Finesse Administration Guide, Release 12.6(2) - Cisco Finesse Failover Mechanisms — Cisco Systems · tier 2 current vendor documentation · AWDB Failover section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-awdb-retry-secondary. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-awdb-retry-secondary
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-awdb-retry-secondary,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-awdb-retry-secondary},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-awdb-retry-secondary},
note = {Source note finesse-login-troubleshooting-awdb-retry-secondary, checked 2026-10-02}
}