Cisco Finesse Administration Guide, Release 12.6(1) - Manage Reasons

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1261/admin/guide/cfin_b_1261-cisco-finesse-administration-guide/cfin_m_1261-manage-reasons.html

Published

2021-05-14

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco Finesse Not Ready reason codes represent reasons agents select when they change their state to Not Ready, and Sign Out reason codes represent reasons agents select when signing out. in context
• Cisco Finesse Wrap-Up reasons represent the reasons agents apply to calls and indicate why a customer called the contact center. in context
• Sources disagree on the maximum number of team-scoped Wrap-Up reasons in Cisco Finesse 12.6(1): the fetched Manage Reasons page gives 100 global and 100 team, while a search-engine summary of the same guide reported 100 global and 1500 team. disputed in context

Cite this source record

APA

WarmTransfer. (2021, May 14). Cisco Finesse Administration Guide, Release 12.6(1) - Manage Reasons. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-finesse-1261-manage-reasons

BibTeX

@misc{warmtransfer-cisco-finesse-1261-manage-reasons,
  title  = {Cisco Finesse Administration Guide, Release 12.6(1) - Manage Reasons},
  author = {{WarmTransfer}},
  year   = {2021},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-finesse-1261-manage-reasons},
  note   = {Cisco Systems, accessed 2026-09-22}
}