Source note · UCCX objects and their Webex Contact Center equivalents
Cisco Finesse Wrap-Up reasons represent the reasons agents apply to calls and indicate why a customer called the contact center.
Checked 2026-09-22
A Wrap-Up reason indicates why a customer called the contact center.
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- reason-codes
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(1)
- Checked
- 2026-09-22
Sources
- Cisco Finesse Administration Guide, Release 12.6(1) - Manage Reasons — Cisco Systems · tier 2 current vendor documentation · Manage Reasons > Wrap-Up Reasons
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-uccx-wrapup-reason-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-uccx-wrapup-reason-def
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-uccx-wrapup-reason-def,
title = {UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-uccx-wrapup-reason-def},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-uccx-wrapup-reason-def},
note = {Source note uccx-to-webex-cc-object-crosswalk-uccx-wrapup-reason-def, checked 2026-09-22}
}