Cisco Finesse Administration Guide, Release 12.6(1) - Manage Phone Books

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1261/admin/guide/cfin_b_1261-cisco-finesse-administration-guide/cfin_m_1261-manage-phone-books.html

Published

2021-05-14

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco Finesse supports a total of 50,000 phone book contacts, with a maximum of 6,000 contacts per agent across all phone books. in context
• Cisco Finesse phone books, which serve Unified CCX agents, are assigned either to All Users or to specific Teams, giving a global and a team scope. in context

Cite this source record

APA

WarmTransfer. (2021, May 14). Cisco Finesse Administration Guide, Release 12.6(1) - Manage Phone Books. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-finesse-1261-manage-phone-books

BibTeX

@misc{warmtransfer-cisco-finesse-1261-manage-phone-books,
  title  = {Cisco Finesse Administration Guide, Release 12.6(1) - Manage Phone Books},
  author = {{WarmTransfer}},
  year   = {2021},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-finesse-1261-manage-phone-books},
  note   = {Cisco Systems, accessed 2026-09-22}
}